FAQ


Is the website secure?

We use state of the art Secure SSL connections with the latest 256-bit encryption technology for 100% safe and secure transactions.

Which currency will I be charged in?

We process all orders in GBP. If you are located in another country, during checkout your order will automatically be converted at the current exchange rate.

Where can I get updates on my order?

We put together a handyĀ shipping guideĀ here and you can track your orderĀ here. Please note customers are responsible for any customs and tax charges for their order.

How long will it take for my package to arrive?

Standard shipping time isĀ 10 to 15 business daysĀ from the date that your item is shipped out, not necessarily from the date that the order was placed. Depending on demand and your location, delivery time will vary.

Majority of all orders arrive within the advertised time frame, butĀ due to current coronavirus COVID-19 pandemic, please allow up to 20 business days.

What is my tracking number?

You will receive a Shipping Confirmation email once your order ships that contains your tracking information. Orders are fulfilled in 24 to 48 hours.

What is your amendments and cancellations policy?

If you need to makes changes to your order you will need to contact us within 6 hours of placing the order. We cannot cancel your order once it has already been shipped andĀ will not be able to issue a refund as the item has already been packaged and shipped out to you.Ā You can view our full refund policyĀ here.

My item arrived damaged, what should I do?

We do ship every item with extra padding. Despite this, sometimes items arrive damaged due to mail service mistreatment. If this happens to you, please reach out with your order number, and a picture of the damaged item.

Where is Deals2pleaseĀ located?

WeĀ are based in the United Kingdom. Our fulfilment centres are located across Asia, North America and Europe.